All consultations by General Medical Practitioners are bulk-billed for patients presenting with a valid Medicare card. There are certain consultations which cannot be bulk-billed such as :
Workers Compensation Consultations
Medical Examinations for Pre-employment, drivers license
Gait & Posture Clinic etc
House calls are available to only regular patients attending the Medical Centre. All effort should be made to bring the patient to the Centre because emergency and full medical equipment required for treatment cannot be available at house calls. However, should this not be possible please indicate to the Receptionist your name, address, phone number and the nature of the problem for the house call.
Our practice and the Australian Locum Medical Service (http://www.mydr.com.au/practice/australian-locum-medical-service) provide continuing and coordinated care to our patients with bulk billing facility to eligible medicare card holders. To request for bulk billed home visits and phone advice call 13 26 60. In cases of emergency, please ring 000 for an ambulance or proceed to your nearest hospital – Blacktown Hospital or Baulkham Hills Private Hospital.
Telephone access with your Doctor
You can contact the Doctors at the Centre during normal operating hours. The Receptionist will take a message if the Doctor is in consultation with another patient and in cases of emergency your call will be put through to the Doctor. You are requested to keep your calls brief.
The doctor cannot give tests results over the telephone as these are very important and may need explanation in person.
Medical certificates are legal documents and cannot be issued without actually seeing the Doctor. These certificates cannot be issued retrospectively.
Medical Records and Privacy
All medical records are strictly confidential and the contents cannot be disclosed to anyone without your consent or where justified by law. Our Centre complies with the Privacy Act 1988 including the ways we collect, store, use and disclose health information.
Referral to Specialist
To ensure the best management we like to discuss your condition with you before referring you to a specialist. Please note we are not permitted by law to backdate specialist referrals, so please ensure that you have a current referral before you see the specialist.
The Practice is at times involved with Universities and other institutions in conduct of research. Although clinical information is used, no names or any other means of identification is used.
To maintain and constantly improve the standard of practice regular meetings are held between the Practice Staff and the Doctors to discuss suggestions and complaints made by the patients.
Reminder and Recall system
You may enroll in our reminder systems for immunizations, pap smears, diabetic review, cholesterol check and annual health assessments.
If you have any suggestions to improve the Practice, you are invited to speak to the Doctor directly. We believe that problems are best dealt with in the Practice. However if you feel the need to discuss the matter further, you can write to the Director of the Centre and if still not satisfied you can contact the Health Care Complaints Commission – whose details are:
Locked Mail Bag 18, Strawberry Hills NSW 2012 Ph : (02) 9219 7444
Monday – Friday 8 am to 8 pm
Saturday 8 am to 4 pm
Sunday 9 am to 4 pm